If you are in the midst of a difficult conversation, this episode of the GLS Podcast is a can’t-miss! Sheila Heen’s research unearthed the three common layers that exist in every difficult conversation. In Part 1 of this interview (Episode 031), Sheila unpacked the “What Happened? Conversation.” In this episode, you will learn about the “Feelings Conversation” and “Identity Conversation.” Get equipped on how to turn your difficult conversations into productive and authentic exchanges.
Sheila Heen
Founder | Triad Consulting GroupJeff Lockyer
Lead Pastor | Southridge Community Church (St. Catharines, Ontario)Ep 032: Sheila Heen with Jeff Lockyer (Part 2)
TOPICS IN THIS PODCAST
Conflict ManagementLeading OthersIf you are in the midst of a difficult conversation, this episode of the GLS Podcast is a can’t-miss! Sheila Heen’s research unearthed the three common layers that exist in every difficult conversation. In Part 1 of this interview (Episode 031), Sheila unpacked the “What Happened? Conversation.” In this episode, you will learn about the “Feelings Conversation” and “Identity Conversation.” Get equipped on how to turn your difficult conversations into productive and authentic exchanges.
On This Podcast
Sheila Heen
Triad Consulting Group
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Jeff Lockyer
Southridge Community Church (St. Catharines, Ontario)
Jeff Lockyer is the Lead Pastor of Southridge Community Church, a multi-site movement where each location serves a community need in their part of the Niagara Region. He is passionate about leadership development, serving as the Chair of the Board of Global Leadership Network Canada and co-hosting The Global Leadership Summit's GLS Podcast. A former national team runner, Jeff lives in St. Catharines with his wife Becky and three children.